RESUM DE L'OFERTA DE TREBALL

JOB DESCRIPTION

Job mission

The Customer Service Agent ensures that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. He/she functions in a formidable commercial alliance with Sales in building relationships with the customers and leveraging the understanding of their business drivers to continuously improve cooperation and process to the mutual benefit of the customer and Hamburg Sud shipping Line.

Key Responsibilities

• Be the primary point of contact for own customers and act as an advocate for the customers, internally within Hamburg Sud.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Prepare documentation related to shipping operations: Summary Declaration, arrival notices, admission orders to Port Terminals and container Depots, transport orders, invoicing, shipping manifest, bill of lading, custom declarations, dangerous cargo authorizations, etc.
• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Follow up on shipments and resolution of incidents, keeping customer informed on status and solutions.
• Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.

Who are we looking for:

• FP Grau Superior in International Trade or Transport & Logistics (Grado Superior en Comercio Internacional o Transporte & Logística).
• 2-3 years of experience in Customer Service (preferably in the shipping industry).
• Experience in the maritime sector will be a plus.
• Communication skills in oral and written form in Spanish, Catalan and English B2 or C1 levels.
• Ability to work in a team and with proactive behavior.
• Availability and flexibility in daily work requirements.
• High attention to detail is a must.
• Passion about assisting customers.

We offer:

• An international professional environment in number one company the shipping sector.
• Continuous and professional development and growth.
• Flexible schedule: 08:30h / 09:00h – 17:00h / 18:00h, Monday to Thursday. Friday ending at 14:30h – 15:00h.
• Located in Passeig de Gràcia, 87.
• Salary according to experience provided.

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