RESUM DE L'OFERTA DE TREBALL

Context And Mission

We are looking for a person with a technical profile who will become part of the Centre's Operations Department as a Helpdesk technician.

Key Duties

• Initial installation, maintenance, and delivery of computers and peripherals
• Initial installation and maintenance of telephones (VoIP) and smartphones.
• Management and support to Meeting Rooms A/V, printing and calendar Systems.
• Provide technical assistance to BSC staff (hardware and software) via phone, email, remote access or in person at BSC offices.
• Give support to Windows, Linux and macOS.
• Follow up to ensure complete resolution of issues/tickets reported to the Helpdesk Team.
• Filter/Redirect tickets to other teams in Operations Department.
• Identify and escalate problems requiring urgent attention.
• Preparation and maintenance of user accounts, mailing lists and MS Office accounts.
• Write, edit and review training manuals for new and updated services.
• Purchase of computers and peripherals, both hardware and software.
• Warranty management of failing equipment.
• Management of stock of computer equipment, printers, telephones, etc.
• Train other staff members in troubleshooting and diagnosing problems.

Requirements

• Education
  • Minimum qualification: CFGS or FP II in Computer Science or technical qualification.
• Essential Knowledge and Professional Experience
  • At least 1 year in a similar position
  • Knowledge and experience in Linux, Windows, and macOS installation and administration.
  • Knowledge of Linux, Windows and macOS, and its services.
  • Knowledge of all components of laptops, desktops, and personal computer equipment (Hardware and Software).
• Additional Knowledge and Professional Experience
  • Experience as a Helpdesk in a Microsoft environment will be valued.
  • Experience in image management and configuration control on Linux platforms will be valued.
  • Good command of Spanish and Catalan
  • Intermediate level of English
• Competences
  • Communication skills.
  • Work well under pressure.
  • Proactivity, responsibility and organizational capacity.
  • Good skills in dealing with users (empathic).
  • Detail-oriented person.

Conditions

• The position will be located at BSC within the Operations Department
• We offer a full-time contract, the possibility to do up to 1 day of teleworking (once sufficient experience has been acquired), a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, tickets restaurant, private health insurance, full support for the relocation procedures
• The work schedule is until 18:00 from Monday to Thursday, and until 17:00 on Friday; entry may be until 10:00
• Duration: Open-ended contract due to technical and scientific activities linked to the project and budget duration
• Holidays: 23 paid vacation days plus 24th and 31st of December per our collective agreement
• Salary: we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona
• Starting date: ASAP

Contact